Assistant Manager, Servicing Recoveries

GoodLeap(27 days ago)

RemoteFull TimeManager$70,000 - $80,000Servicing

About this role

The Assistant Manager, Servicing Recoveries at GoodLeap leads day-to-day operations for specialized servicing functions focused on recoveries, including bankruptcy, foreclosure, mortgage, and probate. The role oversees a team of frontline agents and senior specialists while ensuring adherence to compliance, quality, and SLA standards. It acts as a key escalation point for complex or high-risk cases and collaborates closely with leadership and cross-functional partners. This position contributes to maintaining operational excellence, regulatory compliance, and the overall effectiveness and reputation of the Servicing department.

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Required Skills

People Leadership
Team Development
Escalation Management
Compliance Oversight
Quality Assurance
Cross Functional Collaboration
Process Improvement
Performance Reporting
Recovery Management
Bankruptcy Knowledge

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About GoodLeap

goodleap.com

GoodLeap is a fintech company that provides point‑of‑sale consumer financing and a lending platform for sustainable home improvements — including residential solar, battery storage, energy‑efficient HVAC, roofing, and EV charging. It offers digital loan origination, underwriting, servicing, and capital markets solutions that connect homeowners, contractors/dealers, and institutional lenders. Contractors use GoodLeap’s dealer tools and network to close more projects while homeowners get flexible loan products to afford clean‑energy upgrades. The company’s mission is to accelerate adoption of sustainable home technologies by making financing simple and accessible.