Manager, Services - Managed Reputation Services
Yext(1 month ago)
About this role
A leadership role overseeing Yext’s Managed Review Response Specialists who support enterprise brands’ online reputation. The position centers on driving operational excellence, ensuring service quality and SLA adherence, and partnering with clients to deliver strategic insights and brand-aligned guidance.
Required Skills
- Team Leadership
- Hiring
- Training
- Performance Management
- Quality Control
- SLA Management
- Process Optimization
- SaaS
- Client Communication
- Reporting
+4 more
About Yext
yext.comYext is a digital presence platform that helps multi-location brands manage and deliver accurate business information and content across search engines, maps, directories, and their own websites. Its core offerings include a Knowledge Graph, Listings management, Pages, Reviews, Search/Answers, and tools for content delivery, local listing sync, reputation management, and analytics. Yext centralizes structured business data, syncs it to partner networks, and surfaces AI-driven answers on site search and third-party platforms to boost discovery and customer engagement. Companies choose Yext for its integrations, global scale, developer-friendly APIs, and industry-focused solutions for marketing, support, commerce, and workplace needs.