Associate Access Specialist
Vanderbilt Eye Institute(22 days ago)
About this role
A Patient Service Representative at Vanderbilt provides front-line phone support for patients and providers, acting as the primary contact for appointment logistics and clinic communications. The role supports patient access by coordinating scheduling, documenting messages for clinical staff, and ensuring concerns are routed according to division guidelines. It serves as a customer-facing position within the health system focused on accurate, compassionate interactions and facilitating access to care.
Required Skills
- Customer Service
- Patient Scheduling
- Call Handling
- Message Documentation
- Appointment Scheduling
- Escalation
- Clinical Navigation
- Communication
- Time Management
- Empathy
Qualifications
- High School Diploma or GED
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