T. Rowe Price
The Associate Analyst, Real-Time Desk monitors intraday call center performance and makes real-time adjustments to ensure service level, occupancy, and staffing goals are met for T. Rowe Price's Individual Investors business. This role serves as the front line for identifying and responding to volume, staffing, and adherence fluctuations throughout the day, working closely with operations leadership to escalate and resolve issues quickly. The position oversees Workforce Planning and Management functions, scheduling, and staff support to help front-office, back-office, and sales organizations meet business objectives while maintaining superior customer service.
Headquarters
Baltimore, Maryland, United States
Company Size
5001-10000 employees
Founded
1937
T. Rowe Price, a global investment management firm dedicated to helping clients achieve long term success.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for T. Rowe Price.
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