Associate, Customer Care - Livechat
Bitpanda
About this role
Bitpanda is looking for a Customer Care Associate to be the first point of contact for users, providing support via live chat and tickets, helping resolve issues, and ensuring a positive user experience. The role involves helping a diverse set of customers and requires a friendly, empathetic attitude, with opportunities for learning and growth within a fast-paced, international environment.
Skills
About Bitpanda
bitpanda.comBitpanda is a European investing and brokerage platform that enables users to buy and trade stocks, cryptocurrencies, indices, ETFs and precious metals. It positions itself as a leading European broker offering fast, low‑barrier investing—trade from only €1, trade 24/7, and make fee‑free deposits. The service aims to simplify retail investing with a unified web and mobile experience for managing diverse asset classes. Bitpanda emphasizes accessibility and speed for users across Europe.
Recent company news
Finance MagnatesBitpanda's Profit Falls 75%, Firm Blames Pre-IPO Spending Push
4 hours ago
The BlockBitpanda reports $430 million adjusted revenue in 2025 as user base grows 25%
1 day ago
www.trendingtopics.euBitpanda: 2025 Revenue Grew 16% but EBITDA Has Fallen 75%, Ahead of Expected 2026 IPO
1 day ago
FinanceFeedsBitpanda Reports €371 Million Adjusted Revenue as User Base Reaches 7.4 Million
5 hours ago
International Consortium of Investigative Journalists - ICIJAuditors at Bitpanda’s German subsidiary flagged information security issues, echoing regulator's concerns
1 month ago
About Bitpanda
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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