B2B Technical Support
Spotlio
About this role
Spotlio is seeking a proactive B2B Technical Support professional to be the first point of contact for clients, providing support via email and chat, troubleshooting issues, and collaborating with internal teams to resolve support tickets and bugs. The role emphasizes problem-solving, clear communication, and customer service in a SaaS environment.
Skills
About Spotlio
spotlio.comSpotlio provides digital ticketing, e‑commerce and revenue-management solutions for resorts, parks and other ticketed attractions. Their platform combines dynamic pricing, online storefronts, reservations and guest-journey tools to create a seamless ticketing experience while maximizing yield. Spotlio is tailored for ski mountains, theme parks and similar attractions and emphasizes data-driven pricing, integrations and analytics to improve both guest experience and revenue. Customers use it to streamline online sales, simplify operations and make pricing decisions in real time.
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About Spotlio
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$40k
per year