Customer Support Officer
Capital on Tap(13 days ago)
About this role
Customer Support Representative at Capital on Tap serving as the first point of contact for small business customers, providing help via phone, email, and live chat. The role is hybrid-based in Cardiff City Centre and focuses on delivering empathetic, accurate support while representing the company to resolve issues and improve processes.
Required Skills
- Customer Service
- Phone Support
- Email Support
- Live Chat
- Problem Solving
- Communication
- Empathy
- Product Knowledge
- Process Improvement
- Time Management
About Capital on Tap
capitalontap.comCapital on Tap is a UK-based fintech that issues business credit cards designed for small and growing businesses. Its cards offer high credit limits (up to £250,000), uncapped 1% cashback, unlimited supplementary cards and no joining, annual, FX or ATM fees. Businesses can apply online for a fast decision (the site promotes instant decisions) and access tools to manage spending and improve cashflow. Headquartered in London, Capital on Tap targets SMEs that need flexible credit and straightforward rewards without hidden charges.
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