Associate, Customer & Product Support

AlphaSense

2 hours ago

3.7 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

Associate, Customer & Product Support at AlphaSense joins the Customer & Product Support team to bridge product knowledge with a deep understanding of users, helping them extract maximum value from the platform. The role emphasizes delivering excellent customer service and acting as the first line of support to drive customer health, frequently collaborating with product management and engineering. This position offers cross-functional exposure across the business and opportunities for growth within AlphaSense.

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About AlphaSense

alpha-sense.com

AlphaSense is an AI-powered market intelligence and search platform that helps businesses, investors, and corporate teams find company insights, market data, and research across 500M+ documents instantly. It uses advanced search, NLP and AI to surface earnings call transcripts, filings, research, news and expert content, with filters, alerts and analytics to accelerate analysis. Founded in 2011 and headquartered in New York, AlphaSense is used by financial institutions, corporate strategy, product and M&A teams to monitor markets, perform competitive research and make faster, more confident decisions.