Customer Support Representative

7shifts(3 years ago)

HybridFull TimeJunior$36,500 - $54,750Customer Support

About this role

The Customer Support Representative at 7shifts is the primary point of contact for restaurant customers, helping them adopt and get value from the scheduling and payroll platform. The role focuses on customer satisfaction and retention through responsive support, educating users, and contributing to product improvement by reporting issues. This position supports customers via chat, email, and phone while working closely with the Support team to drive positive outcomes.

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Required Skills

Chat Support
Email Support
Phone Support
Troubleshooting
Product Training
Customer Education
Training Materials
Bug Reporting
Issue Tracking
Collaboration

+6 more

About 7shifts

7shifts.com

7shifts is a workforce management platform purpose-built for restaurants, combining employee scheduling, time & attendance, payroll integrations, tip management, and team communication in a single app. It provides labor forecasting, compliance controls, shift swapping and analytics to help operators reduce labor costs, improve staffing accuracy, and boost employee retention. The mobile-first platform integrates with POS and payroll systems and adds engagement/retention features so single- and multi‑location operators can streamline operations and payroll.