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Associate Customer Success Manager at Impact.com - ApplyBlast

Associate Customer Success Manager

Impact.com

5 hours ago

3.6 on Glassdoor

London, England, United Kingdom

Onsite

Full Time

Junior

0 applicants

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About this role

The Associate Customer Success Manager drives growth and retention for a portfolio of small and medium-sized customers while providing expert operational support to enterprise accounts. This role involves delivering platform training, consulting on configurations, and collaborating with internal teams to develop bespoke solutions that address client goals. The position requires acting as a product champion and managing escalations to ensure swift resolutions and long-term customer success.

Responsibilities

Manage and grow a dedicated portfolio of small and medium-sized customers
Provide expert account operations support for select Enterprise customers
Deliver comprehensive platform training and consult on ad tracking and reporting

Skills

About Impact.com

impact.com

Headquarters

Santa Barbara, California, United States

Company Size

1001-5000 employees

Founded

2008

View Profile

Impact is a partnership automation platform that helps brands find, recruit, manage, track, and pay partners — including affiliates, influencers, and strategic partners — from a single SaaS solution. Its product suite combines attribution and tracking, contract and workflow management, payment automation, partner discovery, and analytics with fraud protection and API integrations. Designed for enterprise and global programs, Impact delivers real-time measurement and optimization to grow partner-driven revenue. Companies use Impact to consolidate disparate partner channels, improve attribution accuracy, automate operations, and scale partnership programs efficiently.