Associate Customer success -Spanish speaker

Philip Morris International(8 months ago)

Cairo, EgyptOnsiteFull TimeJunior$42,502 - $57,799 (estimated)Customer Success

About this role

An Associate Customer Success Specialist supporting an existing customer base to build strong relationships across the customer lifecycle and ensure satisfaction and engagement. The role focuses on developing product knowledge to answer customer questions, capture Voice of the Customer, and collaborate with internal teams to resolve issues. Spanish language proficiency is required and the position is based in Cairo.

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Required Skills

Phone Support
Email Support
Product Knowledge
Customer Relations
CRM
Data Entry
Feedback Capture
Issue Resolution

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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