L1 Technical Support Agent (part-time)

Instructure(21 days ago)

HybridPart TimeJunior$55,353 - $77,198 (estimated)Technical Support

About this role

Instructure is hiring a part-time Technical Support professional in Budapest to assist end users and administrators of Canvas, its learning management system. The role focuses on helping customers resolve product issues and questions across multiple support channels, with escalation paths to higher-tier support when needed. The position includes a required onboarding period with dedicated technical training.

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Required Skills

Technical Support
Troubleshooting
Customer Service
Ticketing Systems
Live Chat
Phone Support
Email Support
Issue Escalation
Bug Replication
Documentation

+2 more

About Instructure

instructure.com

Instructure is a leading educational technology company that builds cloud-based learning platforms for K–12 schools, higher education institutions, and enterprises. Its flagship offerings include Canvas (a widely used LMS) and products such as Bridge, Impact, and Mastery that support course delivery, employee learning, analytics, and competency-based outcomes. Institutions choose Instructure for scalable, integration-friendly solutions that focus on improving teaching, training, and measurable learning outcomes from a Salt Lake City–based team.