Associate Customer Support Analyst, New Grad

IXL Learning(4 days ago)

Raleigh, NCOnsiteFull TimeJunior$45,000 - $55,000Customer Support

About this role

IXL Learning is seeking a customer support specialist passionate about education and technology. The role involves helping customers understand and effectively use educational software products through various communication channels, as well as collaborating with internal teams to improve the products.

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Required Skills

Communication
Troubleshooting
Customer Service
Documentation
Problem Solving
Product Knowledge
Critical Thinking
Research
Organization
Technical Support

Qualifications

BA/BS degree

About IXL Learning

ixl.com

IXL Learning is a subscription-based K–12 personalized learning platform that delivers practice and instruction across math, language arts, science, social studies, and Spanish. Used by over 17 million students, IXL offers adaptive practice in more than 17,000 topics with interactive questions, awards, and certificates to motivate mastery. The platform also provides teachers and schools with assignment, tracking, and analytics tools to monitor progress and differentiate instruction.

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