Bilingual Customer Support Representative (Hybrid)
Homebase
About this role
Homebase is seeking a Bilingual Customer Support Representative to serve as a frontline advocate for their customers, helping them understand and utilize the platform effectively. The role involves delivering support via various channels, onboarding guidance, and using AI tools to enhance customer experience. The company values empathy, communication skills, and a growth mindset in a fast-paced environment.
Skills
About Homebase
joinhomebase.comHomebase is an all-in-one platform designed to streamline business operations for small and hourly teams. They provide tools for employee scheduling, time tracking, payroll management, HR compliance, and team communication, ensuring businesses can efficiently manage their workforce. Trusted by over 150,000 small businesses, Homebase integrates AI-powered assistants and other features to simplify the management process and enhance productivity. With a strong focus on customer support and user experience, Homebase aims to empower small businesses to optimize their operations.
Recent company news
Yahoo FinanceHomebase Earns Spot on Fast Company’s 2025 Best Workplaces for Innovators North America
Sep 9, 2025
Modern HealthcareNew AI tools target providers looking to succeed in TEAM demo
Oct 10, 2025
FiservClover Enhances All-in-One Platform With Homebase, Empowering Small Businesses With Integrated Workforce Management
Jul 14, 2025
PR NewswireHomecare Homebase Named Approved Software Vendor for Interim HealthCare Franchises
Sep 4, 2025
Business WireHomebase Brings AI to Main Street with Smart Tools That Reduce Admin Work and Save Time
Dec 2, 2025
About Homebase
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Homebase.
Salary
$22k
per year
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