Bilingual Customer Support Representative (Hybrid)

Homebase(11 days ago)

HybridFull TimeJunior$22,000 - $22,000Customer Experience

About this role

Homebase is seeking a Bilingual Customer Support Representative to serve as a frontline advocate for their customers, helping them understand and utilize the platform effectively. The role involves delivering support via various channels, onboarding guidance, and using AI tools to enhance customer experience. The company values empathy, communication skills, and a growth mindset in a fast-paced environment.

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Required Skills

Customer Service
Support
Communication
Problem Solving
CRM
Product Knowledge
Bilingual
Time Management
Technology
Support Tools

About Homebase

joinhomebase.com

Homebase is an all-in-one platform designed to streamline business operations for small and hourly teams. They provide tools for employee scheduling, time tracking, payroll management, HR compliance, and team communication, ensuring businesses can efficiently manage their workforce. Trusted by over 150,000 small businesses, Homebase integrates AI-powered assistants and other features to simplify the management process and enhance productivity. With a strong focus on customer support and user experience, Homebase aims to empower small businesses to optimize their operations.

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