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Associate Customer Support Engineer at Flashpoint - ApplyBlast

Associate Customer Support Engineer

Flashpoint

2 months ago

4.0 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

Flashpoint is seeking an Associate Customer Support Engineer to provide technical assistance to enterprise customers on its Ignite threat intelligence platform. The role involves troubleshooting issues, managing support queues, creating knowledge base content, and collaborating with engineering and product teams, all in a fully remote Canadian setting.

Responsibilities

Provide technical assistance to customers via ticketing system
Troubleshoot and resolve end‑to‑end customer issues
Collaborate with Engineering and Product to escalate complex problems

Skills

About Flashpoint

flashpoint.io

Headquarters

New York, New York, United States

Company Size

201-500 employees

Founded

2010

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Flashpoint is a cyber threat intelligence platform that empowers organizations to take rapid action against threats and minimize risks. By leveraging over 3.6 petabytes of data from both open and hard-to-reach areas of the internet, Flashpoint combines expert human analysis with advanced technology to provide insights across various domains including cyber, physical, and national security intelligence. Their platform equips users with the tools necessary to uncover vulnerabilities, combat fraud, and enhance security postures in today's dynamic threat landscape.