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Senior Customer Support Engineer at Flashpoint - ApplyBlast

Senior Customer Support Engineer

Flashpoint

3 months ago

4.0 on Glassdoor

United States

Onsite

Full Time

Senior

0 applicants

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About this role

Flashpoint is seeking a Senior Customer Support Engineer to join the Application Support team, where they will independently troubleshoot complex technical issues for enterprise SaaS customers. The role involves diagnosing integration problems using APIs and emerging AI tools, replicating defects to identify root causes, and translating customer feedback into actionable reports for engineering. This position requires a proactive problem-solver who can navigate unfamiliar technology and communicate effectively with both technical teams and business users.

Responsibilities

Independently troubleshoot and resolve complex product and integration issues
Replicate reported defects and isolate root causes for engineering teams
Translate customer feedback into actionable defect reports and prioritization data
Create knowledge base articles to reduce future ticket volume
Partner with Customer Success Managers to support enterprise clients

Skills

About Flashpoint

flashpoint.io

Headquarters

New York, New York, United States

Company Size

201-500 employees

Founded

2010

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Flashpoint is a cyber threat intelligence platform that empowers organizations to take rapid action against threats and minimize risks. By leveraging over 3.6 petabytes of data from both open and hard-to-reach areas of the internet, Flashpoint combines expert human analysis with advanced technology to provide insights across various domains including cyber, physical, and national security intelligence. Their platform equips users with the tools necessary to uncover vulnerabilities, combat fraud, and enhance security postures in today's dynamic threat landscape.