Associate Director - Customer Experience (Based in KUL, relocation support provided)

Agoda(17 hours ago)

HybridFull TimeSenior$101,671 - $137,756 (estimated)Customer Support

About this role

The Regional Head of Customer Support at Agoda will oversee a team supporting multiple language groups and regions, ensuring high-quality customer service across various channels. The role emphasizes leadership, process improvement, collaboration, and aligning customer support operations with the company's strategic goals. It offers an opportunity to lead a global team in a tech-driven travel company.

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Required Skills

Leadership
Team Management
Customer Service
Process Improvement
Analytics
Communication
Collaboration
Multichannel Support
Tech-centric Mindset
Project Management

About Agoda

careersatagoda.com

Agoda is a global online travel booking platform headquartered in Singapore that helps travelers find and book hotels, vacation rentals, flights, and activities. Founded in 2005 and now part of Booking Holdings, Agoda is known for its deep inventory—especially across Asia—competitive pricing, and localized websites and mobile apps. The company emphasizes technology-driven search, personalization, and revenue-management tools while partnering directly with hotels and property owners to manage distribution and promotions. Millions of travelers use Agoda for regional coverage, frequent deals, loyalty benefits, and 24/7 customer support.

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