Head of Customer Experience & Support
Aspora(9 days ago)
About this role
Aspora is seeking a Head of Customer Experience & Support to oversee and scale the company’s global customer support operations. The role involves designing support strategies, building workflows and training systems, ensuring quality, and collaborating across teams to enhance customer trust and satisfaction.
Required Skills
- Customer Support
- CX Strategy
- Workflow Design
- Training Systems
- Quality Assurance
- Data Analysis
- Customer Advocacy
- Regulatory Knowledge
- Fintech
- Multichannel Support
About Aspora
www.aspora.comAspora is a global finance app designed for the Indian diaspora, specializing in secure and swift money transfers to India at Google-matching rates. The platform offers low fees, transparent pricing, and a commitment to user security, including 256-bit encryption and 24/7 customer support. Aspora prioritizes ease of use, making it a trusted choice for individuals sending money internationally while aiming to enhance financial access and savings on forex fees.
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