Associate Director of Support
Aspen Publishing
About this role
Aspen Publishing is hiring an Associate Director of Support to manage their support team, oversee customer support operations, and collaborate across departments to enhance customer satisfaction and retention. The role involves leadership, process improvement, and cross-functional communication.
Skills
Qualifications
About Aspen Publishing
aspenpublishing.comAspen Publishing produces high‑quality, pedagogically rich, market‑leading textbooks and learning materials for legal education. Its catalog spans every major discipline of law, offering casebooks, course supplements, and study resources used by law students and instructors. Aspen distributes print and digital products through its web store and academic channels, positioning itself as a trusted source for law textbooks and teaching materials. The brand emphasizes clear pedagogy and up‑to‑date content tailored to law school courses.
About Aspen Publishing
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$123k – $209k
per year