Customer Success Specialist
Aspen Publishing
About this role
Aspen Publishing is looking for a Customer Success Specialist to support the onboarding and engagement of customers using their digital learning products. The role involves managing customer relationships, supporting implementation, and collaborating with internal teams to improve customer satisfaction and retention.
Skills
About Aspen Publishing
aspenpublishing.comAspen Publishing produces high‑quality, pedagogically rich, market‑leading textbooks and learning materials for legal education. Its catalog spans every major discipline of law, offering casebooks, course supplements, and study resources used by law students and instructors. Aspen distributes print and digital products through its web store and academic channels, positioning itself as a trusted source for law textbooks and teaching materials. The brand emphasizes clear pedagogy and up‑to‑date content tailored to law school courses.
About Aspen Publishing
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$56k – $88k
per year