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Associate Escalation Engineer at Corelight - ApplyBlast

Associate Escalation Engineer

Corelight

4 days ago

3.6 on Glassdoor

United States

Onsite

Full Time

Junior

0 applicants

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About this role

Corelight is seeking an Associate Escalation Engineer to provide technical support to customers during overnight hours as part of a 24/7 support expansion for Federal customers. This role involves investigating and troubleshooting technical issues across Corelight products, Linux systems, networking, and cloud environments while building technical expertise. The position requires collaboration with internal teams to resolve customer cases and ensure timely assistance outside standard business hours.

Responsibilities

Investigate and troubleshoot customer technical issues across Corelight products and cloud environments
Support customer cases and escalate complex issues to experienced engineers
Document troubleshooting steps and contribute to shared team knowledge

Skills

About Corelight

corelight.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2016

View Profile

Corelight is a cybersecurity company that offers an evidence-based network detection and response (NDR) and threat hunting platform. The platform provides complete network visibility, advanced analytics, faster investigations, and expert threat hunting to disrupt future attacks. Built for security operations teams, Corelight enables scalable monitoring and rapid incident response across enterprise networks. The company supports global sales and English-language customer support.