Associate, Global Customer Care, International Case Management with Spanish
Smith & Nephew(3 months ago)
About this role
The Associate, Global Customer Care, International Case Management executes and closes customer cases on the Salesforce Service Cloud platform for international markets. The role involves handling customer requests, collaborating with stakeholders to ensure timely resolution, and supporting process documentation and continuous improvement initiatives.
Required Skills
- Salesforce
- Case Management
- Customer Service
- Process Improvement
- Project Management
- Communication
- Presentation
- Excel
- ERP
- SAP
Qualifications
- Bachelor's Degree
- Master's Degree
About Smith & Nephew
smith-nephew.comSmith+Nephew is a global portfolio medical technology business. We design and make technology that takes the limits off living.
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