Associate Manager, Agent Tooling Strategy & Operations Lead

DoorDash Mexico(4 months ago)

HybridFull TimeSenior$64,000 - $94,100Customer Experience & Integrity (CXI)

About this role

This role on the Tx Efficiency team within DoorDash’s Customer Experience & Integrity (CXI) organization focuses on scaling and operating centralized agent tooling to improve customer support outcomes. The position partners with product, engineering, analytics, and operations teams and provides strategic oversight of tooling initiatives and their impact on agent and customer experience. The role reports to a Tx Efficiency lead and involves high visibility with organizational leadership.

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Required Skills

Product Roadmapping
Project Planning
Quality Assurance
Defect Tracking
Collaboration
Case Management
Capacity Management
Tooling Consolidation
SQL
Excel

+5 more

Qualifications

Bachelor's Degree

About DoorDash Mexico

careersatdoordash.com

New Relic is a SaaS observability platform that helps developers and operators monitor, troubleshoot, and optimize applications, infrastructure, and end‑user experience in real time. It provides application performance monitoring (APM), infrastructure and container monitoring, logs, distributed tracing, synthetics/real‑user monitoring, dashboards, alerting, and analytics (NRQL) through a unified UI and APIs. With broad integrations, OpenTelemetry support, and usage‑based telemetry ingestion, New Relic is designed for full‑stack visibility and faster incident response across cloud‑native and legacy environments.