Customer Support Agent
Via(19 days ago)
About this role
A Customer Support Agent at Via manages day-to-day transit operations and acts as the primary live troubleshooting contact for drivers and riders. The role collaborates with operations, support, and product teams to help plan and improve transit services. This in-person position is based in Fort Worth, TX and requires shifts Monday–Friday plus one weekend day.
Required Skills
- Live Troubleshooting
- Operations
- Prioritization
- Decision Making
- Communication
- Collaboration
- Empathy
- Problem Solving
About Via
ridewithvia.comVia builds an end-to-end mobility platform that transforms public transportation into efficient digital networks, powering on‑demand shared transit, microtransit, paratransit, first/last‑mile connections and route optimization. Its offering includes real‑time routing and matching algorithms, operations and fleet management, rider and driver apps, payments, and analytics for cities, transit agencies, and private operators. Via’s technology helps partners lower costs, expand coverage and equity, reduce emissions, and integrate flexible services with existing transit systems across global deployments.