Associate Manager, German Customer Support
Pearl(29 days ago)
About this role
The Associate Manager, German Customer Support is a frontline leader responsible for overseeing the German support team while remaining actively involved in hands-on customer work. The role balances leadership, quality oversight, and operational monitoring across voice and non-live channels and supports the transition of German support to an in-house model. The position requires close collaboration with Operations and Training and a focus on data-driven continuous improvement and service-level attainment.
Required Skills
- Team Leadership
- Coaching
- Queue Monitoring
- Quality Audits
- SLA Management
- Voice Support
- Email Support
- Chat Support
- KPI Monitoring
- Performance Management
+5 more
About Pearl
hellopearl.comPearl is a dental AI company that helps dental practices improve diagnostic accuracy and operational efficiency. Its software analyzes dental images and clinical data to surface findings, streamline workflows, and support better patient care. Designed to integrate with existing dental imaging and practice-management systems, Pearl automates routine tasks so clinicians can focus on treatment and patient communication.
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