Associate Manager, German Customer Support

JustAnswer(28 days ago)

RemoteFull TimeManager$106,724 - $141,084 (estimated)Customer Support

About this role

The Associate Manager, German Customer Support oversees the day-to-day supervision of the German support team while remaining actively involved in hands-on customer support. The role balances live (voice) and non-live (email, chat) channels, emphasizes quality oversight and operational monitoring, and supports meeting service-level targets and transitioning work to an in-house model. The position also partners with leadership and cross-functional teams to improve processes and report performance trends.

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Required Skills

Team Leadership
Coaching
Queue Monitoring
Ticketing
Quality Audits
Performance Management
Mock Calls
Trend Analysis
Cross-Functional Collaboration
German Support

+6 more

About JustAnswer

justanswer.com

JustAnswer is an online expert marketplace that connects users with licensed professionals and vetted specialists across categories such as medical, legal, veterinary, automotive, home repair, and tech. Customers submit questions and receive fast answers or consultations via chat, phone, or messaging, typically through per-question fees or membership/subscription options. The service emphasizes quick turnaround and expert verification to provide affordable, on-demand advice and document review without an in-person visit.