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Associate Manager, German Customer Support at JustAnswer - ApplyBlast

Associate Manager, German Customer Support

JustAnswer

9 months ago

5.0 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Associate Manager, German Customer Support oversees the day-to-day supervision of the German support team while remaining actively involved in hands-on customer support. The role balances live (voice) and non-live (email, chat) channels, emphasizes quality oversight and operational monitoring, and supports meeting service-level targets and transitioning work to an in-house model. The position also partners with leadership and cross-functional teams to improve processes and report performance trends.

Skills

About JustAnswer

justanswer.com

Headquarters

Covina, California, United States

Company Size

501-1000 employees

Founded

2003

View Profile

JustAnswer is an online expert marketplace that connects users with licensed professionals and vetted specialists across categories such as medical, legal, veterinary, automotive, home repair, and tech. Customers submit questions and receive fast answers or consultations via chat, phone, or messaging, typically through per-question fees or membership/subscription options. The service emphasizes quick turnaround and expert verification to provide affordable, on-demand advice and document review without an in-person visit.