Associate Manager, German Customer Support
JustAnswer
About this role
The Associate Manager, German Customer Support oversees the day-to-day supervision of the German support team while remaining actively involved in hands-on customer support. The role balances live (voice) and non-live (email, chat) channels, emphasizes quality oversight and operational monitoring, and supports meeting service-level targets and transitioning work to an in-house model. The position also partners with leadership and cross-functional teams to improve processes and report performance trends.
Skills
About JustAnswer
justanswer.comJustAnswer is an online expert marketplace that connects users with licensed professionals and vetted specialists across categories such as medical, legal, veterinary, automotive, home repair, and tech. Customers submit questions and receive fast answers or consultations via chat, phone, or messaging, typically through per-question fees or membership/subscription options. The service emphasizes quick turnaround and expert verification to provide affordable, on-demand advice and document review without an in-person visit.
Recent company news
NPRFTC accuses AI search engine of 'rampant consumer deception'
Jan 13, 2026
Class Action LawsuitsJustAnswer hit with lawsuit for enrolling users in subscriptions without informed consent
Dec 23, 2025
Clark HowardJustAnswer Review: 5 Things To Know Before You Sign Up
Nov 4, 2025
PPC LandFTC: JustAnswer trapped consumers in hidden subscriptions that cost 26 times the advertised price
1 month ago
TechSpotFTC sues AI chatbot startup Pearl over alleged deceptive billing practices
Jan 15, 2026
About JustAnswer
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for JustAnswer.
Salary
$107k – $141k
per year
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