Associate Manager, Performance Excellence

DoorDash Mexico(2 months ago)

HybridFull TimeSenior$128,081 - $171,335 (estimated)Customer Experience

About this role

The Senior Associate, Quality Strategy & Expansion will help design, roll out, and improve scalable QA systems that extend across high-risk domains like Fraud, Trust & Safety, and Risk. They will partner with Product, Risk, Machine Learning, and Operations teams to translate goals into structured workflows and support execution. The role reports to the Manager of Quality Strategy & Expansion within the Customer Experience organization and focuses on building automated QA capabilities and program infrastructure to measure performance and protect the customer experience at scale.

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Required Skills

QA Systems
Cross-Functional
Documentation
Reporting
Roadmap Development
Tech Scoping
Calibration
Dispute Resolution
Automation
Data Tooling

+2 more

About DoorDash Mexico

careersatdoordash.com

New Relic is a SaaS observability platform that helps developers and operators monitor, troubleshoot, and optimize applications, infrastructure, and end‑user experience in real time. It provides application performance monitoring (APM), infrastructure and container monitoring, logs, distributed tracing, synthetics/real‑user monitoring, dashboards, alerting, and analytics (NRQL) through a unified UI and APIs. With broad integrations, OpenTelemetry support, and usage‑based telemetry ingestion, New Relic is designed for full‑stack visibility and faster incident response across cloud‑native and legacy environments.

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