Associate Operation Manager (Contact Centre Support)

NTT DATA,(3 months ago)

SingaporeOnsiteFull TimeMedior$63,996 - $87,151 (estimated)Service Delivery

About this role

A mid-level Contact Centre Operations Support role at NTT DATA focused on sustaining service delivery and operational excellence for client contact centres. The position operates within the service delivery organization and works with cross-functional teams to support reliable contact centre platforms and customer experience. It is suited to candidates with several years of contact centre or operations support experience in enterprise environments.

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Required Skills

Cisco Voice
Verint
WFM
IVR Routing
SLA Management
KPI Monitoring
Data Analysis
Team Supervision
Stakeholder Communication
Incident Management

Qualifications

Diploma in IT
Degree in IT
Degree in Business
Degree in Operations Management

About NTT DATA,

global.ntt

At NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.

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