Associate Principal, CX Application Strategy

TELUS Digital

17 days ago

3.5 on Glassdoor

Boston, MA

Hybrid

Full Time

Senior

1 applicant

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About this role

An Associate Principal, CX Application Strategist at TELUS Digital drives digital and AI transformation initiatives across global contact center operations. The role focuses on bridging strategy and technology, designing AI-driven CX strategies, and translating complex tech visions into actionable plans.

Skills

About TELUS Digital

telusdigital.com

Telus Digital is the digital innovation and product engineering arm of TELUS that designs and builds customer-facing services, platforms, and applications. They deliver cloud-native engineering, mobile and web experiences, e‑commerce and API platforms, and data & AI solutions across telecom, health and IoT domains. Combining product design, agile engineering and data-driven insights, Telus Digital helps accelerate digital transformation and improve customer experience. Organizations partner with them for industry expertise, scalable secure platforms, and end-to-end delivery from concept to operations.

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