Associate Product Manager, Support AI

Toast(1 month ago)

HybridFull TimeJunior$87,000 - $139,000Product

About this role

A Junior Product Manager on the Care Experience team will help scale AI-driven chat and voice support experiences by partnering with engineering, operations, content, and vendors. This early-career role suits an analytical, organized candidate excited to use AI and data to improve customer support quality and outcomes. The role emphasizes cross-functional collaboration and continuous learning within a hybrid work environment.

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Required Skills

Product Specs
AI Analytics
Transcript Analysis
Iterative Testing
Operations Partnership
Content Collaboration
Vendor Management
Performance Reporting
Google Sheets
BI Tools

+5 more

About Toast

toasttab.com

Toast is a cloud-based restaurant management platform that provides point-of-sale, payments, and operational tools tailored to restaurants and hospitality businesses. It combines touchscreen POS hardware and mobile ordering with integrated payments, online ordering and delivery integrations, contactless pay, and loyalty/gift programs. Toast also offers back-office features such as labor and payroll management, inventory and menu engineering, and reporting/analytics to streamline operations and increase revenue. Restaurants choose Toast for its turnkey, restaurant-focused ecosystem, integrated payments, and industry-specific features and support.

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