Associate, Resolution

NewGlobe(26 days ago)

HybridFull TimeJunior$51,980 - $70,125 (estimated)Customer Support

About this role

An entry-level contact centre role at NewGlobe focused on delivering consistent, high-quality service in support of the organisation’s education transformation mission. The Associate, Resolution helps uphold service standards, supports customer relationships, and contributes to team performance while following organisational policies and procedures. This is an early-career position that operates within a collaborative, data-driven culture.

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Required Skills

Customer Support
Issue Resolution
CRM Logging
Escalation Management
Client Retention
Data Interpretation
Phone Etiquette
Email Etiquette
Confidentiality
Teamwork

About NewGlobe

newglobe.education

Newglobe is an education organization that partners with national and state governments to design, implement, and scale technology-enabled public education systems. It combines research-backed curricula, teacher training and coaching, scripted lesson plans, and digital management and data tools to improve classroom instruction and learning outcomes at scale. Newglobe delivers end-to-end implementation support—from instructional materials and teacher development to monitoring, operations, and system-level reform—so governments can drive rapid, measurable improvements in basic education.