Issue Resolution Officer

Moniepoint(3 years ago)

Lagos, NigeriaOnsiteFull TimeJunior$43,886 - $59,693 (estimated)Customer Support

About this role

An Issue Resolution Officer at Moniepoint supports customer relationships within the company’s financial ecosystem, acting as a primary contact and internal advocate for customers. The role contributes to improving customer retention and lifetime value by analyzing customer feedback and issue trends. It operates within a fast-growing fintech environment focused on payments, banking, and merchant services.

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Required Skills

Customer Service
Issue Resolution
Product Knowledge
Ticket Logging
Card Disputes
Customer Empathy
Analytical Thinking
Communication
Technical Aptitude

Qualifications

Bachelor's Degree

About Moniepoint

moniepoint.com

Moniepoint is a fintech platform that powers payments, banking, and back-office operations for businesses and their customers, with a focus on financial inclusion in emerging markets. It provides an all‑in‑one suite — including payments acceptance, merchant POS and digital banking tools, APIs and operational services — that helps merchants, SMEs and agent networks run and grow their financial services. Moniepoint positions itself as an infrastructure partner for businesses and financial institutions, simplifying transactions, payouts, reconciliations and customer account management. Its mission centers on expanding access to formal financial services and enabling commerce across underserved markets.