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Associate Service Desk Analyst at PTC - ApplyBlast

Associate Service Desk Analyst

PTC

7 months ago

4.1 on Glassdoor

Shoreview, MN

Hybrid

Full Time

Junior

0 applicants

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About this role

An Associate Service Desk Analyst provides frontline technical support to employees through phone, chat, and ticketing systems. This role is responsible for triaging and resolving user issues, monitoring critical systems, escalating incidents to appropriate teams, and ensuring a positive support experience.

Skills

Qualifications

Associate’s Degree in Computer Science, IT, or related field1–3 years of experience in a help desk, service desk, or technical support environmentStrong verbal and written communication skillsAbility to work onsite daily during training, then transition to hybridSolid troubleshooting skills with Windows OS, hardware, and standard enterprise applications

About PTC

ptc.com

Headquarters

Boston, Massachusetts, United States

Company Size

5001-10000 employees

Founded

1985

View Profile

PTC accelerates digital transformation with a new generation of technology that powers the ways you engineer, manufacture, and service your physical products.