Associate Team Lead Support N2

The Associate Team Lead Support N2 manages a team of 6 to 12 agents within the Level 2 Support department, providing operational leadership and coaching to ensure high-quality customer service for business owners and accounting firms. This role involves monitoring team performance metrics, facilitating feedback sessions, and collaborating with cross-functional teams to resolve complex technical and business inquiries. The position focuses on optimizing support processes, maintaining documentation, and driving continuous improvement in a remote work environment.