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Associate Technical Support Engineer I at Aspen Technology - ApplyBlast

Associate Technical Support Engineer I

Aspen Technology

3 days ago

3.8 on Glassdoor

Medina, Minnesota, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Associate Technical Support Engineer I is an entry-level role focused on learning Digital Grid Management products and supporting customers with routine technical issues. The position involves resolving customer-reported problems, developing foundational technical skills, and contributing to team success through documentation and continuous learning. This role requires working on-site in Medina, Minnesota, and collaborating with senior engineers to build troubleshooting expertise.

Responsibilities

Resolve routine customer technical issues using documented troubleshooting procedures
Develop foundational knowledge of DGM software and system architectures
Document cases, investigations, and resolutions in the support tracking system

Skills

Qualifications

Bachelor’s degree in electrical engineering, Computer Engineering, Systems Engineering, or a related field

About Aspen Technology

aspentech.com

Headquarters

Bedford, Massachusetts, United States

Company Size

1001-5000 employees

Founded

1981

View Profile

Our software tackles the most complex process manufacturing challenges, creating value and improving profitability for our customers. The industries that drive our economies and touch our lives are optimized by aspenONE software every day. The world’s leading oil & gas, chemical, engineering & construction, pharmaceutical, food, beverage, and consumer packaged goods companies all rely on AspenTech to run their business.