Associate, WFM Real Time Management

Philip Morris International(21 days ago)

Bangalore, IndiaOnsiteFull TimeJunior$45,297 - $61,522 (estimated)Workforce Management

About this role

An Associate in WFM Real Time Management at Concentrix supports workforce operations for global customer engagement centers, focusing on real-time coordination and oversight of contact center performance across sites. The role is based in Bangalore and operates within a 24x7 environment to ensure continuity and alignment with organizational objectives.

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Required Skills

Real-Time Monitoring
Service Levels
Workforce Management
Excel
IEX
Avaya
Scheduling Tools
Reporting
Communication Skills
ACD Platforms

+5 more

Qualifications

Graduation

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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