Lead - WFM Analyst
American Express Global Business Travel(21 days ago)
About this role
Lead WFM Analyst at Amex GBT leading the Workforce Management team supporting contact center operations in Bangalore. The role centers on ensuring data integrity, driving operational efficiency, and collaborating across functions to support service delivery across markets including US/Canada hours.
Required Skills
- Forecasting
- Scheduling
- Real-Time
- Reporting
- Analytics
- IEX
- Avaya CMS
- Excel
- VBA
- ODBC
+3 more
Qualifications
- Graduate
About American Express Global Business Travel
amexglobalbusinesstravel.comN/A
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