M&G plc

AVP - CTO - Enterprise Voice Lead

M&G plc(30 days ago)

HybridFull TimeSenior$107,578 - $145,228 (estimated)Information Technology
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About this role

A Voice SME/Lead at M&G Global Services provides senior subject-matter expertise for enterprise voice and unified communications across the group's global operations. The role sits within the Global Capability Centre supporting the Asset Management and Life operating segments and helps shape platform strategy and technical governance. It engages with cross-functional and global teams to drive decisions for voice and contact centre platforms.

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Required Skills

  • Voice Applications
  • Contact Centre
  • IVR Design
  • SIP Protocol
  • Verint WFO
  • IPC Unigy
  • Avaya ACD
  • Vendor Management
  • Project Management
  • Jira

+4 more

Qualifications

  • Technical/Science Degree
  • ACE
  • ICND
  • VCP
  • CCNA
M&G plc

About M&G plc

mandg.com

M&G plc is an international leader in savings and investments with more than five million customers

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