AVP, ITSM Manager

Domino Data Lab(26 days ago)

RemoteFull TimeManager$140,000 - $160,000Information Technology

About this role

The ITSM Manager is responsible for governance and continuous improvement of the organization’s IT service management capabilities, ensuring reliable and measurable IT service delivery. The role serves as a cross-functional leader working with Infrastructure, Cloud, Security, Applications, and business units to align operational processes with business needs and provide senior leadership with service performance and root cause insights.

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Required Skills

Change Management
Incident Management
Problem Management
Root Cause Analysis
CAB Facilitation
Stakeholder Management
Major Incidents
ITSM Tools
Analytical Skills
Cloud Experience

Qualifications

Bachelor's Degree
ITIL v4 Foundation
ITIL Managing Professional

About Domino Data Lab

careerpuck.com

Puck (Careerpuck) is a talent discovery platform that helps companies "find your people" by surfacing curated candidate and team profiles. It focuses on improving candidate quality and cutting through sourcing noise with features like exploreable team profiles and daily highlights. Puck offers an app and paid plans for hiring teams and recruiters, delivering candidate insights and streamlined workflows. Teams use it to speed sourcing and make higher‑confidence hiring decisions.