AVP, ITSM Manager

Domino Data Lab(22 days ago)

HybridFull TimeManager$170,000 - $195,000Information Technology

About this role

The ITSM Manager at Fortitude Re oversees the organization’s core IT service management governance to ensure stable, reliable IT services across the enterprise. The role partners closely with infrastructure, cloud, security, applications, and business teams to drive operational excellence and improve service availability. This position supports a disciplined, metrics-driven approach to IT operations within a global reinsurance company.

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Required Skills

IT Service Management
Change Management
Incident Management
Problem Management
Root Cause Analysis
ITIL
CAB Facilitation
KPI Reporting
ServiceNow
Jira Service Management

+10 more

Qualifications

Bachelors Degree
ITIL v4 Foundation
ITIL Managing Professional

About Domino Data Lab

careerpuck.com

Puck (Careerpuck) is a talent discovery platform that helps companies "find your people" by surfacing curated candidate and team profiles. It focuses on improving candidate quality and cutting through sourcing noise with features like exploreable team profiles and daily highlights. Puck offers an app and paid plans for hiring teams and recruiters, delivering candidate insights and streamlined workflows. Teams use it to speed sourcing and make higher‑confidence hiring decisions.