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AVP, Member Experience at AffirmedRx, PBC - ApplyBlast

AVP, Member Experience

AffirmedRx, PBC

1 month ago

Remote

Full Time

Executive

1 applicant

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About this role

The AVP, Member Experience is a senior leader responsible for defining and executing AffirmedRx’s strategy for digital and technology-enabled member experiences. This role oversees member engagement across digital channels, drives a long-term roadmap to improve medication access, and partners with cross-functional teams to ensure a seamless experience. The position focuses on key digital outcomes, including adoption, self-service effectiveness, and member satisfaction.

Responsibilities

Define and execute digital member experience strategy and multi-year roadmap
Own member-facing platforms including app, portal, CRM, and telephony systems
Lead cross-functional digital initiatives and drive self-service resolution improvements

Skills

About AffirmedRx, PBC

affirmedrx.com

Headquarters

Louisville, Kentucky, United States

Company Size

11-50 employees

Founded

2021

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AffirmedRx is a public benefit corporation that provides pharmacy benefit management (PBM) services. The company’s stated mission is to improve health care outcomes by bringing integrity, clarity, and trust to pharmacy benefit management. It partners with employers, health plans and other stakeholders to manage prescription benefits while promoting cost transparency and better clinical outcomes. AffirmedRx emphasizes transparent, accountable PBM practices and stewardship of clients’ pharmacy spend.