Back Office - Service Dispatch & Case Management Specialist

The Service Dispatch & Case Management Specialist is a back-office operational role responsible for receiving, validating, processing, tracking, and closing service-related requests, customer cases, Work Orders, parts orders, and operational escalations. This position serves as a central coordination point between Lenovo, Authorized Service Providers, internal stakeholders, and customers to ensure service requests are processed accurately and cases are monitored through resolution. The role combines dispatch and case management duties to support service execution and ensure compliance with established procedures and Service Level Agreements.