Backend Engineer - Operator Experience (OX) Team

Channel Corp.(2 months ago)

Gangnam-gu, Seoul, South KoreaOnsiteFull TimeMedior$93,779 - $125,905 (estimated)Engineering

About this role

This backend engineer role in the Operator Experience (OX) team focuses on building and evolving the inbox-centric consulting environment for Channel Talk’s AI-powered customer communication platform. The position designs and develops large-scale, data-driven operational systems and real-time monitoring/reporting capabilities for customer support teams. It also incorporates AI features into existing workflows and ensures reliable, high-performance services as operator counts and traffic grow. The role is central to shaping the core product experience for operators in a fast-growing global SaaS company.

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Required Skills

Java
Go
Distributed Systems
Microservices Architecture
Network Fundamentals
Database Design
Event Pipelines
Data Streaming
AI Integration
Server Optimization

+14 more

About Channel Corp.

channel.io

Channel Talk (Channel.io) is an AI-powered customer messaging and helpdesk platform that centralizes live chat, chatbots, and support tools for businesses. It bills itself as an all-in-one AI Messenger combining automated bots, workflow automation, and conversation-based CRM to streamline customer service and sales. The platform includes team collaboration features, integrations, and analytics to speed responses, reduce manual work, and improve engagement. Channel Corp. targets companies that want to modernize support and commerce interactions across web and mobile.

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