Junior Customer Experience Specialist
Channel Corp.
About this role
A Junior Customer Experience Specialist at Channel Talk serves as the closest liaison between customers and the product, ensuring customers fully realize the value of an all-in-one AI messenger SaaS solution. The role spans from understanding customer journeys and feedback to influencing product direction and improvements. It sits within a fast-growing global B2B SaaS environment, collaborating closely with product and internal teams. This position offers a path to grow from customer support into broader CX strategy and ownership.
Skills
About Channel Corp.
channel.ioChannel Talk (Channel.io) is an AI-powered customer messaging and helpdesk platform that centralizes live chat, chatbots, and support tools for businesses. It bills itself as an all-in-one AI Messenger combining automated bots, workflow automation, and conversation-based CRM to streamline customer service and sales. The platform includes team collaboration features, integrations, and analytics to speed responses, reduce manual work, and improve engagement. Channel Corp. targets companies that want to modernize support and commerce interactions across web and mobile.
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About Channel Corp.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$82k – $110k
per year