Banking Operations Team Lead - Claims German Market (Relocation to Madrid)

N26(4 days ago)

GermanyOnsiteFull TimeManager$103,061 - $136,433 (estimated)Banking Operations

About this role

Operational leadership role within N26's Banking Operations group based in Madrid, acting as the operational anchor for Claims for the German market. The position combines hands-on people management with ownership of end-to-end claims processes to ensure regulatory compliance, reduce risk, and improve customer outcomes. The role requires relocation to Madrid and close cross-functional collaboration with Product, Legal, and Customer Experience teams.

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Required Skills

Claims Handling
Team Leadership
Process Governance
Risk Controls
Audit Readiness
Vendor Management
Process Improvement
Project Management
KPI Tracking
Stakeholder Management

+3 more

Qualifications

Degree in Finance
Degree in Economics
Degree in Business Management
Professional Banking Qualification
German Fluency
English Fluency

About N26

n26.com

N26 is a mobile-first digital bank that offers personal and business current accounts, Mastercard debit cards, and in-app money management tools like budgeting, sub-accounts (Spaces), and real-time transaction notifications. The service emphasizes a clean, simple user experience and fast account opening from a smartphone, and is trusted by millions across its markets. Headquartered in Europe, N26 primarily serves European customers; its U.S. operations were discontinued and U.S. accounts have been closed. The company also provides tiered premium plans with additional travel and lifestyle benefits.