Behavioral Health- Inbound Outbound Que Associate

Clinical Careers Page(1 month ago)

FloridaOnsiteFull TimeJunior$34,000 - $56,920Behavioral Health

About this role

An Inbound Queue Associate – Behavioral Health at CVS Health serves as a front-line contact supporting members, providers, and care teams within behavioral health operations. The role operates in a call-center environment focused on facilitating access to behavioral health services for Medicare, Medicaid, and commercial plan members while maintaining regulatory and privacy standards. It provides opportunities to grow in healthcare operations and care-management processes.

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Required Skills

Customer Service
Call Handling
Benefits Verification
Eligibility Checks
Documentation
HIPAA Compliance
Microsoft Office
Communication
Teamwork

Qualifications

High School Diploma or Equivalent

About Clinical Careers Page

cvshealth.com

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.

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