Bilingual Collections Specialist
GoodLeap(1 month ago)
About this role
The Collections Specialist at GoodLeap is responsible for engaging with borrowers who have delinquent accounts and helping them resolve past due balances. Based in Mexico City, this role supports GoodLeap’s sustainable solutions financing business by managing overdue loan accounts and documenting all customer interactions and payments. The position contributes to maintaining loan portfolio health while supporting borrowers with appropriate payment solutions.
Required Skills
- Collections Management
- Credit Analysis
- Customer Communication
- Call Handling
- Payment Processing
- Goal Tracking
- Policy Compliance
- Sales Techniques
- Negotiation Skills
- Persuasion Skills
+5 more
About GoodLeap
goodleap.comGoodLeap is a fintech company that provides point‑of‑sale consumer financing and a lending platform for sustainable home improvements — including residential solar, battery storage, energy‑efficient HVAC, roofing, and EV charging. It offers digital loan origination, underwriting, servicing, and capital markets solutions that connect homeowners, contractors/dealers, and institutional lenders. Contractors use GoodLeap’s dealer tools and network to close more projects while homeowners get flexible loan products to afford clean‑energy upgrades. The company’s mission is to accelerate adoption of sustainable home technologies by making financing simple and accessible.
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