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Bilingual Customer Care and Technical Support at Encoura - ApplyBlast

Bilingual Customer Care and Technical Support

Encoura

5 months ago

4.1 on Glassdoor

Remote

Full Time

Junior

1 applicant

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About this role

A Customer Support Representative at Encoura serves as the first point of contact for customers needing technical support via phone and email. They provide guidance on products, assist with setup and maintenance of online learning software, troubleshoot hardware and software issues, and manage support tickets to ensure a smooth user experience.

Skills

Qualifications

High school diploma or equivalentCollege degree or some college completedMulti-Factor Authentication (MFA) via Okta with Microsoft Authenticator

About Encoura

encoura.org

Headquarters

Austin, Texas, United States

Company Size

51-200 employees

View Profile

Encoura is a higher education enrollment solutions company that builds custom technology and services to help colleges and universities recruit, enroll, and retain students. They combine Eduventures research, advanced data science and analytics, strategic enrollment consulting, and multichannel marketing to deliver personalized outreach, predictive insights, and operational tools. Serving more than 2,000 institutions, Encoura provides analytics-driven platforms and campaign management designed to improve enrollment outcomes and ROI. Their approach blends research-backed strategy with technology to inform decisions across the student lifecycle.