Bilingual Member Services Representative (Remote, Spanish Speaking)

Pair Team(28 days ago)

HybridFull TimeSenior$44,000 - $50,000Care Management

About this role

The Bilingual Member Services Representative / Lead Case Manager supports Pair Team’s whole-person, interdisciplinary care model by engaging individuals with high clinical and social needs and building trusting relationships to improve access to care. This full-time role is focused on outreach and member engagement within an Enhanced Care Management team and partners closely with clinical staff. The position is primarily remote with regular community-based on-site visits 2-3 times per month.

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Required Skills

Bilingual
Telehealth
Cultural Fluency
Empathy
Collaboration
Optimization
Organization
Patience
CRM
Excel

+6 more

Qualifications

Valid Driver's License
Auto Liability Insurance

About Pair Team

pairteam.com

Pair Team is a care‑coordination platform that connects vulnerable patients with local care teams to remove barriers and help them access the right physical, mental, and social services. The platform pairs technology-driven referral and workflow tools with on‑the‑ground care teams (care coordinators, navigators, and community partners) to route services, schedule support, and track outcomes. Pair Team partners with health systems, payers, and community organizations to close gaps in care and address social determinants of health. Organizations use Pair Team to improve access, engagement, and measurable outcomes for high‑need populations.