Bilingual (Spanish) Contact Center Supervisor - Mortgage
MANUFACTURERS AND TRADERS TRUST COMPANY(14 days ago)
About this role
This role is an entry-level management position within a contact center, responsible for overseeing daily operations and coordinating staff activities. The position involves supervising team members, ensuring compliance with policies and regulations, and participating in process improvements. It is suitable for candidates with some leadership experience and customer service skills, and offers the possibility of working from home one day a week after six months.
Required Skills
- Customer Service
- Supervision
- Regulatory Compliance
- Process Improvement
- Banking Operations
- Call Center
- Team Leadership
- Communication
- Excel
- Banking Systems
Qualifications
- 2+ years of work leadership experience
- Bachelor's Degree (preferred)
About MANUFACTURERS AND TRADERS TRUST COMPANY
mandtbank.comN/A
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